Current Vacancies Salary Location

We are recruiting for an Occupational Health Technician with the necessary experience to help deliver our unrivalled services to our clients. The role is based from home and reporting to the Occupational Health Manager, the successful candidate will be a self-motivated and confident professional, experience in delivering occupational health screening services would be ideal.

The most important thing is that the person is completely adaptable, able to spend up to 4 nights per week away from home and is comfortable driving a mobile medical unit across the UK visiting a number of client sites, providing health screening services.

Key Requirements:

• Driving a mobile medical unit (approximate size of an ambulance) to provide our services on client sites throughout the UK
• Providing a wide range of health surveillance services on our client’s sites such as: hearing tests, lung function testing, skin checks, HAVS assessments, vision screening, and job specific medicals
• Working away from home with overnight stays for up to 4 nights most weeks (i.e. leaving home Monday morning and returning to home Friday evening).
• Willingness to work shifts including early starts, evening and night shifts to fit in with our 24 hour service

Skills, Experience and Knowledge:

• Previous experience delivering health screen services
• Excellent communication skills
• Excellent customer service / client focus skills
• Computer literate and competent with Microsoft Office. All work is carried out on PC/laptop using bespoke occupational health software and specialist testing equipment
• Full clean drivers licence
• Ideally able to provide secure offsite parking for the mobile medical unit however not essential as arrangements can be made

Competencies:

• Able to work under own initiative
• Pro-active attitude, able to make decisions and prioritise.
• Good time management skills with ability to work towards tight deadlines.
• Problem solver with a positive attitude.
• Attention to detail with emphasis on data recording

The ELAS Group is committed to the continuous improvement of its ISO 9001:2015 & ISO 27001:2013, SEQOSH and many other standards. Due to the expansion of the business we are recruiting for Systems Assurance Compliance Officer to lead in the implementation and management of these systems at our Leicester site.

This is an exciting opportunity to use your skills and experience as a Compliance Officer to bring our Leicester site up to the ISO standards and to embed a culture of continuous improvement. The ideal candidate will, therefore, need to have an in-depth knowledge of Quality Management Systems and a proven track record in delivering these across a multi-site business

Key Requirements:

• Contribute to the development, establishment and implementation of quality assurance control measures and standards for service delivery including ISO 27001, ISO9001, SEQOHS, etc.
• Develop technical and operational documentation, reports and internal standards.
• Train managers and employees on the quality management systems.
• Manage and undertake internal audit programmes.
• Prepare and finalise internal audit reports that are suitable for senior management review.
• Follow up on close out actions of internal audits, liaising with various stakeholders to ensure effective implementation.
• Look to seek and implement new opportunities & best practice wherever viable.

Key Skills:

• Experience in audit, investigation and root cause analysis
• Experience in writing, reviewing and implementing procedures
• Proven experience in achieving and managing ISO 27001
• Knowledge of applying industry standards frameworks including ISO 9001& 27001 and GDPR
• Knowledge of SEQOHS standards
• Experience using Q-Pulse systems
• Six Sigma Certified
• Certification in ISO 27001 Lead Implementer or Lead Internal Auditor or similar would be advantageous

As part of the IT support team you will provide a professional and prompt service for both internal and external clients to identify and resolve their IT and telephony queries. As the first point of contact, customer service skills will be key, along with an ability to quickly identify IT issues and explain them in a straightforward manner. It is a busy and varied role and the successful applicant will need to be motivated and have the experience required to work unsupervised.

Required Skills (Minimum 2 years experience)

• To assist in the resolution of customer support calls, emails and support tickets relating to our broad collection of internally developed software packages
• To investigate, analyse, recommend and deliver resolutions to all support calls.
• To provide support to local and satellite office-based staff.
• To learn and be knowledgeable in all supported product range and our various web sites. To be fully aware of the level of support offered for each and the correct escalation procedures for issues arising that lie beyond this.
• To update Frequently Asked Question (FAQ) systems and internal documentation to aid future problem resolution.
• To perform various administrative duties regarding daily and weekly reporting.
• To perform various administrative duties in relation to the management, maintenance, security, availability and resilience of all of the ELAS’s IT infrastructure. This will include desktops, laptops, networking, internet connectivity, communications and telephony systems.
• To perform various Standard Operating Procedures in relation to systems operation.
• To escalate both within the team and to management, any calls that have been resolved, keeping the customer informed at all times.
• Any ad hoc duties deemed appropriate by the senior staff members.

The candidate will preferably have some commercial experience within IT support in a Windows environment and have some knowledge in regard to desktop systems e.g. Windows 10, Office 365 as well as experience with VOIP, Server based OS’s, Microsoft IIS and SQL Server is also desirable but not critical.

The candidate will be a highly committed, keen individual with initiative, common sense and drive. They will have excellent communication skills and be a real team player, but with the ability to work unsupervised.

The candidate will often be the first point of contact, their communication skills will be very strong and be able to deal with people in a professional manner. Any experience within a customer facing role would also be highly beneficial.