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ELAS Occupational Health Ltd provides nationwide, on-site health surveillance and occupational health services across the UK. As part of the Citation Group, the organisation also provides Employment Law & HR support, Health & Safety services, occupational health, health surveillance, training and eLearning, absence management, payroll and food safety services to businesses including high profile prestigious clients across the UK.

Due to our continued success, we are recruiting for an experienced Health Surveillance Scheduler / Route Planner with the necessary experience and personality to help deliver our unrivalled services to our clients. The successful candidate will share the company beliefs in being the best and will hold the necessary drive to continue our ethos.

Part of the health surveillance team, the role involves scheduling, diary management and route planning of the mobile workforce (Occupational Health Technicians) using a scheduling software. A key responsibility is to optimise the appointment bookings in order to be as time and cost effective as possible.

Key Requirements:

• Schedule and route plan Occupational Health Technicians (and correspondent mobile medical units) for on-site client appointments throughout the UK and Ireland.
• Manage the diaries of our mobile workforce ensuring that all appointments meet the requirements of the clients.
• Ensure the schedule and route proposed for each mobile medical unit is as time and cost efficient as possible.
• Ensure the data is accurately verified before importing into the scheduling software (Trimble).
• Ensure targets are being met regarding the value of the appointment’s schedules, considering the operational costs.
• Make arrangements for overnight accommodation for our mobile workforce.
• Liaise with the wider team of appointment bookers, schedulers and administrators in order to provide an optimised service to the clients.
• Recognise opportunities for process improvement / optimisation of services delivered.
• Carry out any other duties that are within the scope and purpose of the job, the title of the post.
• Ensure targets and KPI’s are met whilst maintaining company protocols and workplace rules and procedures.
• Actively support and promote “the ELAS Group of Companies” and all its policies including equal opportunities.

Skills, Experience and Knowledge:

• Commit to and take responsibility for continued personal development.
• Take responsibility for maintaining evidence of continued personal development.
• Attend all relevant training internally and externally.
• Share learning experiences with other team members.
• To discuss one’s own development needs with the Line Manager to consistently achieve best practice and continuously improve personal performance.
• Willing to pursue further qualifications as deemed necessary within current legislation.

The successful candidate will be rewarded with a competitive basic salary, full training plus benefits including pension and healthcare cover.

Please click the APPLY button to send your CV and Cover Letter for this role.

We are recruiting for an Occupational Health Appointment Booker/Administrator with the necessary experience and personality to help deliver our unrivalled services to our clients.

This isn’t a sales role; and the primary responsibilities will include:

• Contacting existing clients by telephone and email to arrange pre-scheduled onsite health surveillance appointments
• Working to KPI’s regarding volume of clients contacted and appointments booked
• Managing your own workload and creating follow up activities
• Working closely with the job scheduling team to ensure that schedules are created and confirmed efficiently, including notifying the scheduling team when overnight accommodation is required
• Allocating the jobs booked to the occupational health technicians using the occupational health software
• Liaising with the occupational health technicians regarding jobs allocated to them, updates and amendments
• Using multiple programs, internal CRM & Occupational Health software, MS EXCEL, Trimble GeoManager and Signable Electronic Signature software
• Creating and issuing client service agreements using Signable
• Producing job timetables and emailing them to clients for completion and return
• Running and checking daily reports to confirm that all jobs are accurately booked
• Answering phone calls and email dealing with client enquiries
• Following GDPR guidelines – ensuring that clients and their employees’ information is safe and secure
• Cancelling and rescheduling appointments as required
• Carrying out a variety of admin duties and responsibilities as required
• Training on the internal computer systems will be given

Skills, Experience and Knowledge:

• Previous experience in a customer focussed, telephone based role
• Professional telephone manner and assertive influencer
• Ability to self manage and prioritise to work within deadlines
• Proven client communication and customer service skills
• Problem solving to provide clients with replies and solutions to additional requests/queries via email and phone
• Excellent computer and organisation skills
• Geographical knowledge of the UK an advantage though not essential

We are recruiting a Health Surveillance Technician to become part of our wider Health Surveillance team.

General responsibilities include:

• Driving a mobile medical unit (approximate size of an ambulance) to provide our services on client sites throughout the UK
• Providing a wide range of Health Surveillance services on our client’s sites such as hearing tests, lung functions tests, skin checks, Hand Arm Vibration (HAVS) assessments, vision screening, job specific medicals and drug & alcohol screening
• Working away from home with overnight stays for up to 4 nights most weeks (i.e. leaving home Monday morning and returning to home Friday evening).
• We operate a 24/7 service so the individual should be prepared to work shifts including early starts, evening and night shifts. The role is essentially Monday to Friday however some weekend work may occasionally be required.
• Ensuring that targets and KPI’s are met whilst maintaining Company protocols and workplace rules and procedures.

Skills and experience required includes:

• Previous experience delivering Health Screening services
• Excellent communication skills at all levels.
• Excellent customer service / client focus skills
• Computer literate and competent with Microsoft Office. All work is carried out on PC/laptop using bespoke Occupational Health software and specialist testing equipment
• Full clean drivers licence
• Ideally able to provide secure offsite parking for the mobile medical unit however not essential as arrangements can be made
• Able to work under own initiative
• Pro-active attitude, able to make decisions and prioritise
• Good time management skills with ability to work towards tight deadlines
• Problem solver with a positive attitude
• Attention to detail with emphasis on data recording

Due to our continued success we are recruiting for an Health Surveillance Administrator who has necessary experience and personality to help deliver our unrivalled services to our clients.

The primary responsibilities will include:

• Ensuring that all jobs are allocated correctly to field operatives via our bespoke job management software
• Notifying field operatives job schedules and requirements on a weekly basis
• Liaising with field operatives and the IT department to quickly resolve job queries
• Creating health surveillance/occupational health reports and then issuing reports to clients following site visits via a secure transfer system
• Liaising with group clients regarding specific job requirements and facilitate the arrangements for confirming site visits
• Maintaining client’s access to an online portal
• Dealing with telephone and email enquiries from clients and other departments within the group
• Carry out any other duties as are within the scope spirit and purpose of the job, the title of the post
• Recognise opportunities for process improvement/optimisation of services delivered, taking initiative and ownership of varied project work
• Answering phone calls and email dealing with enquiries.
• Following GDPR guidelines – ensuring that clients and their employees’ information is safe and secure.
• Any other duties deemed necessary by the business.

Skills, Experience and Knowledge:

• Computer literate with good knowledge of MS Office
• Good knowledge of Microsoft Excel – spreadsheet creation and input
• Excellent communication skills and great telephone manner
• Ability to work with minimal supervision
• Good time management skills with ability to work towards deadlines
• Ability to remain motivated in a challenging working environment
• Pro-active attitude, able to make decisions and prioritise
• Attention to detail and procedural mind-set
• Problem solver with a positive attitude